It works round any firewall / router complications that Remote Assistance normally has, and I use it regularly to help friends / family with their problems.

Best part is, it’s free for non-commercial use!

Here’s how to use it:

Step 1 – Download TeamViewer

To download TeamViewer, please visit www.teamviewer.com

There should be a little green box on the right hand side of the website that says “download now” or something to that effect.

Once you have downloaded it, double click it.

Step 2 – Running or installing TeamViewer

Sometimes, this box will appear – just click “Run”

On this screen, select Run.
Since we don’t need to install the TeamViewer software, there is no point doing so.
Click next….

Step 3 – Accept License Agreement

Read all the way through it if you really want, however I’ve never come across a EULA (End User License Agreement) that I don’t agree with….

Select the I accept checkbox, then press Next….

Step 4 – Connect / Be connect to….

If you want someone to connect to your computer, to give you help:
See the left hand panel – Wait for session – Simply give the other person your ID and Password.

If you want to connect to someone elses session:
Enter the ID in the box on the right hand panel. Click “Connect to partner”
It will then ask you for their password.

A box, not unlike Remote Desktop Connection will then appear.