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Lack of Godaddy email support prompts me to move - Alex Brown

Lack of Godaddy email support prompts me to move

L

I’ve been a customer of GoDaddy for several years.
Recently, I’ve required to use their support service.
Unusually, they don’t offer email support – just phone, or live-chat

On more than one occasion, live-chat has been unavailable, and making a call hasn’t been convenient.
Secondly, live-chat only works with a persistent connection. Working on a train, for example, means you’ll often be cut off from the live-chat service mid-support session.

This is one reason I’ve been moving most of our domains over to Namecheap.
Their support team is always on hand, both chat and email (I much prefer email where possible)
I realise this is personal preference, but having email support much more suits the way I work – not necessarily always connected!

About the author

By Alex