Twitter refuses to help with a username squatter

A few weeks ago, I was attempting to get hold of @crocus twitter handle, for the company I work for.

It was seemingly unused (was a “private” profile, few tweets)

So, I contacted the owner via twitter.

She replied, saying it was her profile, and we couldn’t have it.
I politely asked if she would mind perhaps using a different name, since we would really appreciate the name for our business.

I even offered her a job, managing our social networking activity.

Eventually, she emailed me:



So- she’d gotten the name, with the intention of selling it.

Now, I thought, that was a breach of “the rules” laid out by Twitter:

According to Twitter own “Username squatting policy

Attempts to sell, buy, or solicit other forms of payment in exchange for usernames are also violations and may result in permanent account suspension.

So, I emailed their support department, asking for help.

This is their response:


So, even with a clear breach of their rules, twitter won’t get involved!

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